IT Helpdesk
Core
Provide technical support and operational assistance to pharmacies in the Basque Country using the Farmatic pharmacy management software.
Role type
IT Helpdesk Technician (Pharmacy Domain)
Builds
Pharmacy management software support services
Domain
Healthcare / Pharmacy / SaaS
Deliverable
client delivery
Required skills
Pharmacy Technician certification, Farmatic software proficiency, pharmacy operations knowledge, Basque language proficiency, driver's license
Preferred skills
Experience in the pharmaceutical sector, ability to work in shifts
Technologies
Farmatic
Responsibilities
Answer phone calls and resolve functional queries and incidents remotely, conduct on-site visits to pharmacies when necessary, guide users on software usage, coordinate with multiple pharmacies across the territory
Seniority
Mid-level, hands-on IC