Senior Software Engineer-Service Now developer, ITSM
Core
Design, engineer, and optimize enterprise-grade IT Service Management (ITSM) solutions on the ServiceNow platform, focusing on high-quality configurations, customizations, and integrations aligned to ITIL processes.
Role type
Senior IC ServiceNow Developer (ITSM)
Builds
ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB), custom automation logic, and integrations with IT tools.
Domain
IT Service Management (ITSM) / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform configuration, Glide Scripting, Business Rules, Flow Designer, REST/SOAP API development, ITIL v4 principles, JavaScript, JSON, XML, automated testing (ATF), DevOps tooling
Preferred skills
ServiceNow certifications (CSA, CAD, CIS), ITOM Foundation experience, large-scale enterprise environment experience
Technologies
ServiceNow, Flow Designer, IntegrationHub, Git, Azure DevOps, ATF
Responsibilities
Design and implement ITSM modules and custom logic; develop and support integrations between ServiceNow and external IT tools; perform platform administration, upgrades, and governance; provide technical leadership and mentorship to junior staff; participate in Agile ceremonies and estimate technical feasibility.
Seniority
Senior, hands-on IC with leadership responsibilities
