Operations Process Manager - Digital Platform Services - Biot
Core
Pilot and improve operational processes for IT service quality and continuity, focusing on Incident and Change Management.
Role type
Senior Operations Process Manager (IT Service Management)
Builds
IT service stability and operational efficiency for enterprise clients
Domain
IT Operations / Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Incident Management, Change Management, Root Cause Analysis (RCA), crisis management, process optimization, stakeholder coordination, performance monitoring
Preferred skills
Major incident handling, high-criticality contexts, cross-functional leadership
Technologies
ITSM tools, monitoring systems
Responsibilities
Coordinate major incident response and crisis cells, analyze change requests and risks, drive continuous process improvement, monitor KPIs to reduce incident frequency and impact
Seniority
Senior, hands-on IC with cross-functional leadership
