Head of Production Support
Core
Manage the lifecycle of technology events, incidents, and problems to ensure service delivery and minimize business impact.
Role type
Senior IT Service Delivery Manager (Incident & Problem Management)
Builds
Technology services and operational stability for the firm
Domain
Banking / IT Service Management
Required skills
Incident management, Problem management, Event detection, Service level management, Stakeholder communication, Supplier management
Responsibilities
Detect and identify events, prevent incidents, minimize the effect of unpreventable issues, restore normal service operation quickly, manage the lifecycle of all events, incidents, or problems
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