Head of Production Support
Core
Manage the lifecycle of events, incidents, and problems to ensure business impact is minimized and normal service operation is restored quickly.
Role type
Senior IT Service Delivery Manager (Incident and Problem Management)
Builds
Technology services delivery and stability for the firm
Domain
Banking / IT Service Management
Required skills
Incident management, Problem management, Event detection, Stakeholder management, Supplier management, Service level management
Responsibilities
Detect and identify events, prevent incidents, minimize the effect of unpreventable issues, restore normal service operation quickly, work with customers and internal service delivery units