ServiceNow ITOM Consulting Manager
Core
Architect and build scalable ServiceNow ITOM solutions for clients, focusing on Discovery, Service Mapping, and Event Management to drive operational results.
Role type
Senior IC ServiceNow ITOM Consultant
Builds
Production ServiceNow ITOM configurations, integrations, and monitoring solutions for client environments
Domain
IT Operations Management (ITOM) / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow ITOM modules (Discovery, Service Mapping, Event Management), JavaScript, REST/SOAP APIs, MID Server management, third-party tool integration (SolarWinds, SCOM, Dynatrace), cloud infrastructure (AWS, Azure, GCP)
Preferred skills
ServiceNow CSA, CIS (Discovery/Service Mapping/Event Management), CAD certifications
Technologies
ServiceNow, JavaScript, REST, SOAP, SolarWinds, SCOM, Dynatrace, LogicMonitor, AWS, Azure, GCP
Responsibilities
Execute deep technical configuration and scripting for ServiceNow ITOM, develop and maintain integration solutions with external systems, translate technical requirements into scalable implementations, support system testing, UAT, deployment, and performance tuning, participate in technical design sessions and code reviews, engage with clients during technical workshops and post-go-live support
Seniority
Senior, hands-on IC
