Enterprise Customer Adoption Manager
Core
Drive enterprise customer adoption, value realization, and renewal success for top law firms by partnering with executive sponsors and internal teams.
Role type
Senior Enterprise Customer Adoption Manager
Builds
Customer adoption plans, success strategies, and outcome-driven engagement records
Domain
Legal technology (Legal Tech) / Enterprise SaaS
Required skills
Strategic account management, stakeholder engagement, adoption planning, risk management, cross-functional coordination, executive communication, data analysis
Preferred skills
Experience in enterprise SaaS, legal industry knowledge, change management expertise
Technologies
None explicitly stated
Responsibilities
Own success strategy and health of enterprise accounts, develop outcome-driven Customer Adoption Plans, track progress against customer KPIs, lead outcome-focused business reviews, drive sustained usage of core features, align stakeholders on adoption priorities, spot risks and lead recovery plans, partner on renewal readiness, rally internal teams to remove barriers
Seniority
Senior, hands-on IC
