Desktop Support (Internship)
Core
Desktop support intern providing hardware/software support, asset management, and device imaging for KeyBank employees.
Role type
Junior IC desktop support technician (internship)
Builds
IT assets (laptops, desktops, accessories) and secure access to KeyBank data/services
Domain
Banking / IT Operations
Deliverable
product features
Required skills
Windows imaging, hardware configuration, troubleshooting, inventory management, SCCM provisioning, OS support (Windows/Mac)
Preferred skills
network connectivity configuration, information security knowledge
Technologies
Windows 11, Microsoft SCCM, Apple macOS
Responsibilities
Image and configure laptops/desktops, pack and ship devices, manage hardware inventory, process returned equipment, install and maintain desktop applications, support desktop/mobile OS, complete tickets within SLA
Seniority
Intern, hands-on IC
