Technology Support Rep I
Core
Provide prompt, friendly, customer-focused IT support to minimize business downtime by handling hardware, software, and network issues for a designated office.
Role type
Level 1-2 IT Service Desk Technician (Hardware/Network Support)
Builds
Local office technology infrastructure, user workstations, and network equipment
Domain
Professional Services / Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware imaging, basic network troubleshooting, user account management, asset management, service ticket logging, physical equipment setup
Preferred skills
Bachelor's degree in Computer Science or IT, advanced network troubleshooting
Technologies
IT Service Management System, standard desktop hardware, network equipment
Responsibilities
Diagnose and resolve basic to intermediate hardware, software, and network issues; perform hardware imaging and equipment deployments; support local office moves by physically moving and setting up network equipment; log and update service tickets; manage technology procurement and asset reclamation
Seniority
Entry-level to Junior, hands-on IC
