Manager - IT Product Management
Core
Bridging operating company business stakeholders and IT technical teams to align IT services with organizational goals and define customer service solutions.
Role type
Manager, IT Product Management
Builds
Customer services related solutions and IT service delivery
Domain
Utility industry, IT services, Customer Service
Deliverable
product features
Required skills
Stakeholder management, Requirements translation, Project coordination, UAT planning, Continuous improvement, Incident management, CIS/CRM systems knowledge, Regulatory compliance understanding
Preferred skills
Master's degree, Team leadership with business stakeholder interaction
Technologies
CIS/CRM systems
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