Toll Technology Consultant - Operations/CCaaS Specialist
Core
Consultant advising public agencies on toll technology policy, implementation, and operations, specifically focusing on modern cloud-native contact center solutions and Generative AI applications.
Role type
Senior toll technology consultant (CCaaS & AI specialist)
Builds
Toll revenue collection systems, contact center solutions, and AI-enhanced customer service operations for public agencies
Domain
Public sector infrastructure + Contact Center Technology (CCaaS) + Generative AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
CCaaS platforms (Amazon Connect, NICE CXone, Five9, Genysys, ServiceNow), Generative AI techniques, toll technology policy planning, system implementation oversight, procurement management, technical project leadership
Preferred skills
8+ years technology and operations consulting experience
Technologies
Amazon Connect, NICE CXone, Five9, Genysys, ServiceNow
Responsibilities
Develop feasibility studies, concept of operations documents, and procurement proposals; lead technical delivery of toll technology projects; advise on scalable AI-first contact center solutions; provide quality control for technical deliverables; act as technical lead on medium to large tasks
Seniority
Senior, hands-on IC with project lead responsibilities
