Sr. Applied AI Solutions Architect - Public Sector, Amazon Connect
Core
Hands-on Solutions Architect embedded with customers to accelerate adoption of Amazon Connect's agentic AI capabilities, focusing on model selection, prompt configuration, tool integration, and data readiness.
Role type
Senior IC Applied AI Solutions Architect
Builds
Production-ready agentic AI solutions for contact center operations using Amazon Connect, Bedrock, and serverless infrastructure
Domain
Cloud AI / Contact Center Operations / Agentic AI
Deliverable
production ML models | product features | infrastructure
Required skills
Agentic AI architecture, Prompt engineering, Model selection (LLMs), MCP server configuration, A2A integration patterns, Serverless development (Lambda, API Gateway, Step Functions), Python, Node.js, Cloud data access patterns (DynamoDB, RDS, S3, OpenSearch, Kendra), RAG implementation, Data readiness assessment
Preferred skills
Experience with contact center operations, Multi-agent orchestration, Knowledge sharing and documentation
Technologies
Amazon Connect, Amazon Bedrock, Amazon Lambda, API Gateway, Step Functions, DynamoDB, RDS, S3, OpenSearch, Kendra, MCP (Model Context Protocol)
Responsibilities
Lead technical discovery sessions to assess AI readiness and business requirements; Design and configure agentic AI solutions including agent creation, prompt engineering, and guardrails; Build serverless integrations connecting AI agents with customer data systems; Architect and deploy MCP servers for standardized tool discovery; Design A2A communication patterns for multi-agent workflows; Conduct data readiness assessments to structure customer data assets for AI agents; Guide customers through pre-production validation and testing of AI agent performance.
Seniority
Senior, hands-on IC
