Customer service associate
Core
Managing the qualitative and quantitative relationship with clients, orders, and disputes while assisting in logistics partner management.
Role type
Senior Customer Service Associate (Pharmaceutical Logistics)
Builds
Order management processes, client trust relationships, and logistics coordination for pharmaceutical products.
Domain
Pharmaceutical industry + Logistics & Supply Chain
Required skills
Order management, client relationship management, dispute resolution, SAP knowledge (SD/Fiori), financial reporting, logistics process optimization
Preferred skills
Technical English, stakeholder management, problem-solving, time management
Technologies
SAP, MDG, Chorus Pro, Cegedim, Hospitalis, Esker, PharmaML
Responsibilities
Process non-EDI orders via fax/mail, control EDI orders, manage client billing with external providers, handle client complaints and disputes, align SAP stock with physical inventory, support finance in audits and annual closing, deploy new logistics tools and processes.
Seniority
Senior, hands-on IC
