Customer Service & Logistic
Core
Lead daily logistics operations with 3PL partners, manage customer service and order fulfillment for B2B/B2C channels, and optimize counter inventory levels.
Role type
Senior Supply Chain & Logistics Manager
Builds
Efficient distribution networks, accurate inventory records, and high service-level order fulfillment.
Domain
Retail Supply Chain & Logistics
Required skills
3PL management, SAP Key User expertise, customs clearance processing, inventory record accuracy, order scheduling, cross-functional collaboration, data analysis, project leadership
Preferred skills
Knowledge of ERP systems (Ariba, o9 Solutions), reporting tools (PowerBI, Qlikview), slow mover reduction strategies
Technologies
SAP, Ariba, o9 Solutions, PowerBI, Qlikview
Responsibilities
Lead daily operations with 3PL partners across warehouse and transportation management, Serve as SAP Key User for returns/inbound/outbound processes, Monitor 3PL performance from inbound to return handling, Manage monthly order scheduling for B2C and B2B channels, Review and approve order inputs according to policy, Analyze and monitor counter inventory at target levels, Initiate projects to drive DC performance in service level and cost efficiency
Seniority
Senior, hands-on IC