Customer Engagement & Relationship Specialist
Core
Build and maintain relationships with banks and fintechs to support the Bezcenne Chwile loyalty program, optimize rewards catalogs, and drive customer engagement initiatives.
Role type
Customer Engagement & Relationship Specialist
Builds
A B2B2C banking loyalty program connecting cardholders with rewards and offers
Domain
Fintech / Banking / Loyalty Programs
Deliverable
product features
Required skills
Relationship management, Rewards catalog optimization, Market research, Campaign coordination, Data-driven recommendations, Cross-functional collaboration
Preferred skills
Loyalty program experience, Marketing communications, CRM, Account management, Behavioral data analysis
Technologies
CRM, Campaign management tools, Data analytics platforms
Responsibilities
Partner with banks and fintechs to maximize program value, Develop and optimize rewards catalogs and offers, Analyze program performance and translate insights into recommendations, Coordinate customer engagement initiatives from idea to implementation, Research market trends and benchmark competitors, Collaborate with Marketing and agencies on communications
Seniority
Mid-level, hands-on IC