Manager - IT Operations
Core
Strategic and operational leader ensuring IT infrastructure runs smoothly by governing a BPO partner and leading a team to manage systems, networks, and help desk operations.
Role type
Manager, IT Operations
Builds
IT infrastructure, systems, networks, cloud environments, and end-user systems
Domain
Retail / IT Operations
Deliverable
infrastructure
Required skills
BPO management, hybrid IT environment management, networking, virtualization, enterprise security, IT service management tools, ITIL, Major Incident Management, Change Management, enterprise software deployment
Preferred skills
Retail industry experience, DevOps, application development tools, software deployment tools
Technologies
ServiceNow, Jira Service Management, SCCM, GitHub, Jenkins, Microsoft operating systems
Responsibilities
Manage and govern BPO team of IT specialists, oversee day-to-day IT infrastructure operations, implement and maintain IT policies and security protocols, ensure reporting on SLA and system performance, monitor system performance and implement automation, collaborate with department heads on IT initiatives, oversee vendor management and change management processes, lead enterprise software deployment operations
Seniority
Manager, leadership role
