IT Service Manager
Core
End-to-end delivery and governance of IT Infrastructure services across multiple sites, ensuring stable operations and IT transformation.
Role type
Senior IT Service Manager / Project Manager
Builds
End User Computing (EUC), HPE GreenLake, Storage, and Network services
Domain
Manufacturing IT / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT Infrastructure & Service Management, EUC, Servers, Storage, Network, HPE GreenLake, multi-site environment management
Preferred skills
IT transformation, infrastructure modernization, cost optimization, team leadership (15+ members), vendor management
Technologies
HPE GreenLake, EUC, Servers, Storage, Network
Responsibilities
Lead delivery of End User Computing (EUC), HPE GreenLake, Storage, and Network services; Manage remote IT infrastructure operations across all sites; Ensure compliance with agreed SLAs, KPIs, and service quality standards; Oversee incident, problem, change, and service request management; Lead IT transformation initiatives as structured projects; Prepare and present MSR and LPI to VP-level leadership
Seniority
Senior, hands-on IC with team leadership