Senior Enterprise Operations Engineer
Core
Oversee Incident, Problem, and Change Management for Mastercard's Network programs to ensure performance and availability.
Role type
Senior Enterprise Operations Engineer (ITSM/Network Operations)
Builds
Network operations stability and ITSM process maturity
Domain
Payments industry + Network Operations/ITSM (via careerplan.io/jobs/R-291229-senior-enterprise-operations-engineer-at-mastercard)
Deliverable
dashboards & analysis
Required skills
ITIL/ITSM principles, network routing and switching, root cause analysis, change management policy adherence, incident and problem ticket auditing, reporting creation
Preferred skills
Remedy tool experience
Technologies
Remedy
Responsibilities
Provide oversight and subject matter expertise for ITSM processes; Report on KPIs regarding ITSM adherence; Identify gaps to mature ITSM processes; Conduct root cause analysis and track remediation; Prepare post-mortem presentations for executive leadership; Audit Incident and Problem tickets for documentation sufficiency; Perform Problem Management to prevent network outage recurrence; Perform network analysis for integrity and performance; Provide coaching on ITSM processes.