Systems Administrator
Core
Level 2 escalation support for complex IT issues across multiple client environments, focusing on network integrity and risk reduction.
Role type
Systems Administrator (Level 2 Support)
Builds
Client network stability and incident management best practices
Domain
Managed IT Services / MSP
Deliverable
client delivery
Required skills
MSP or IT consulting experience, network design, incident management, client communication, problem-solving, on-call support
Preferred skills
Bachelors degree in IT, Microsoft certifications, CompTIA certifications, security certifications
Technologies
Incident Management, Network Security
Responsibilities
Serve as escalation point for complex issues from Level 1, communicate technical problems to clients, maintain healthy client networks, develop Standards Library, coordinate complex projects, participate in on-call rotation