Network Engineering Operations Engineer
Core
Manage global network infrastructure stability, resolve incidents, and perform root cause analysis to ensure seamless connectivity for customers.
Role type
Network Operations Engineer (IC)
Builds
Global network platforms and connectivity services for enterprise and IoT customers
Domain
Telecommunications / IP Networking
Required skills
IP networking, packet core technologies, VoLTE/IMS, telecom protocols (TCP/IP, GTP, SIP, DIAMETER, MAP, SMPP), troubleshooting with tracing tools and Wireshark, Linux/Unix diagnostics, complex problem analysis, documentation (via careerplan.io/jobs/46-00E-16-868-network-engineering-operations-engineer)
Preferred skills
Linux/Unix environments for network diagnostics
Technologies
Wireshark, Linux, Unix, TCP/IP, GTP, SIP, DIAMETER, MAP, SMPP
Responsibilities
Handle customer tickets and investigate reported issues within SLAs, conduct post-incident reviews to identify systemic issues, document troubleshooting steps and resolutions, support network changes ensuring minimal impact, monitor and analyze network performance to prevent recurring issues, collaborate with engineering teams and vendors to resolve complex issues
Seniority
Mid-level, hands-on IC
