Network Engineering Operations Engineer
Core
Manage global network infrastructure stability, resolve incidents, and perform root cause analysis for an MVNO providing enterprise connectivity and IoT services.
Role type
Network Operations Engineer (IC)
Builds
Global network connectivity and IoT services for enterprise customers
Domain
Telecommunications / Mobile Virtual Network Operator (MVNO)
Required skills
IP networking, VoLTE/IMS, telecom protocols (TCP/IP, GTP, SIP, DIAMETER, MAP, SMPP), network troubleshooting, Linux/Unix diagnostics, Wireshark, incident management, change management, performance monitoring
Preferred skills
Linux/Unix environment experience, complex problem analysis (via careerplan.io/jobs/46-00E-16-868-5B-50B-network-engineering-operations-engineer)
Technologies
Wireshark, Linux, Unix, TCP/IP, GTP, SIP, DIAMETER, MAP, SMPP
Responsibilities
Handle customer tickets and ensure timely resolution within SLAs, conduct post-incident reviews to identify systemic issues, document troubleshooting steps and resolutions, support network changes adhering to operational best practices, monitor and analyze network performance to prevent recurring issues, collaborate with engineering teams and vendors to troubleshoot complex issues
Seniority
Mid-level, hands-on IC
