Analyst, Account Management
Core
Manage a portfolio of Community Institution customers to drive growth, adoption of Mastercard products, and operational excellence within an innovative team-based account management model.
Role type
Analyst, Account Management
Builds
Customer partnerships and engagement strategies for Community Institutions
Domain
Financial services / Digital payments
Deliverable
client delivery
Required skills
Relationship building, customer success management, opportunity identification, strategic advising, cross-functional collaboration, commercial support, customer education, process improvement
Preferred skills
Analytical mindset, adaptability, resourcefulness, proactive problem solving
Responsibilities
Serve as primary relationship manager for a portfolio of customers, identify growth opportunities for product adoption, develop customer strategies and recommendations, execute day-to-day account activities including communications and issue resolution, partner with internal teams to deliver solutions, support renewals and pricing requests, deliver customer education programs, contribute to process improvements
Seniority
Analyst, individual contributor