HR Operations Advisor
Core
Tier 1 HR Operations Advisor handling high-volume employee and manager inquiries via phone, chat, and text regarding Hire to Retire processes and HR policies.
Role type
Tier 1 HR Service Center Advisor
Builds
Accurate, timely resolutions to employee and manager HR inquiries
Domain
Human Resources Operations
Deliverable
client delivery
Required skills
High-volume call/chat handling, Workday navigation, case management system usage, HR policy interpretation, data entry accuracy, confidentiality adherence, process improvement identification
Preferred skills
SHRM/IHRIM certification, Six Sigma certification, Microsoft Office proficiency, HR systems knowledge
Responsibilities
Handle high volume of incoming calls, chats, and texts; Conduct day-to-day transactional processing in Workday; Evaluate and respond to employee and manager inquiries; Create and maintain detailed case management records; Escalate complex issues to Tier 2; Identify escalation trends and process improvement opportunities
Seniority
Entry-level to Junior, hands-on IC