Client Success Manager
Core
Field-based Client Success Manager serving as the face of Snap Finance to existing merchant partners, strengthening relationships and driving adoption of financing solutions.
Role type
Field-based Client Success Manager
Builds
Flexible financing solutions for merchants
Domain
Financial services / Merchant lending
Deliverable
client delivery
Required skills
Outside account management, CRM systems, consultative sales, relationship building, data analysis, field training delivery
Preferred skills
Territory management, strategic advising, revenue growth identification
Technologies
CRM systems, technology platforms
Responsibilities
Travel daily to meet customers face-to-face in assigned territory, serve as a trusted strategic advisor to merchant partners, assist merchants in capturing more customers via Snap programs, identify and communicate feedback to product teams, schedule and deliver field training sessions, strategize on merchant account goals with Sales Manager
Seniority
Entry-level to early career, high autonomy