Workforce Management Systems Project Manager
Core
Administer, optimize, and strategically develop workforce management (WFM) systems to forecast, schedule, and monitor staffing across the organization.
Role type
Workforce Management Systems Project Manager
Builds
WFM technology implementations, upgrades, and operational efficiency improvements
Domain
Retail operations / Workforce Management
Deliverable
production ML models | product features | dashboards & analysis
Required skills
WFM platform expertise (Legion/Compass), SQL scripting, Python automation, JavaScript, forecasting, scheduling, real-time adherence, analytical problem-solving, system configuration, data accuracy management, SOP documentation
Preferred skills
HR system integrations, PMP or Agile certification, BI tools (Power BI, Tableau), stakeholder management
Technologies
Legion, Compass, SQL, Python, JavaScript, Power BI, Tableau
Responsibilities
Oversee configuration and maintenance of WFM systems; Lead implementation and upgrade projects; Ensure data accuracy across forecasting and reporting; Troubleshoot system issues; Design and deliver dashboards for leadership; Train analysts and end-users; Optimize system processes and recommend automation
Seniority
Mid-Senior, hands-on IC with project leadership