Case Management Lead, Rare Endo & Rare Tumor (Eastern Tome Zone)
Core
Lead a team of Case Managers and Floats to provide high-touch case management support to patients enrolled in the Rare Endo & Rare Tumor (RERT) portfolio, ensuring adherence and an excellent patient experience from onboarding through treatment.
Role type
Senior leadership IC Case Management Lead (Patient Services)
Builds
Patient support services and operational efficiency for the RERT portfolio
Domain
Biopharmaceuticals / Rare Diseases
Deliverable
client delivery
Required skills
Team leadership and coaching, Workforce management, Data-driven performance management, Vendor relationship management, Cross-functional collaboration, Change management, Quality assurance and compliance monitoring, Project management support
Preferred skills
Pharmaceutical/biotech industry experience, Product launch experience, Advanced degree in data/analytics/systems
Technologies
CRM dashboards, Case management systems
Responsibilities
Daily oversight of Case Manager logistics and workforce management; Lead, coach, and develop the RERT Float team; Conduct weekly call observations and patient case reviews; Manage vendor relationships and performance; Partner with cross-functional teams on system enhancements and operational tactics; Analyze team performance against strategic KPIs.
Seniority
Senior, hands-on IC with leadership responsibilities
