National Director, Care Educators
Core
Lead a national team of Care Educators to support patients with rare diseases (PNH, C3G, primary IC-MPGN) through the initiation and ongoing success of the EMPAVELI home infusion therapy.
Role type
Senior Director, Patient Services Operations
Builds
Patient education programs and home infusion support for rare disease therapies
Domain
Biopharmaceuticals / Rare Diseases / Complement Medicine
Deliverable
client delivery
Required skills
Strategic planning, team leadership, cross-functional partnership, data analysis, program design, talent management, budget management, vendor oversight, regulatory compliance
Preferred skills
Registered Nurse (RN) license, experience in rare diseases, home-based subcutaneous infusion expertise
Technologies
CRM systems, training platforms
Responsibilities
Define and cultivate team culture, drive cross-functional alignment, translate field insights into KPIs, enhance patient training experiences, recruit and develop talent, optimize tools and SOPs, oversee day-to-day operations, manage budgets, monitor vendor performance, ensure regulatory compliance, coordinate with specialty pharmacy and reimbursement processes
Seniority
Director, national scope
