Case Manager, Rare Endocrinology & Rare Tumor (RERT) Team (Eastern Time Zone)
Core
High-touch Patient Services role delivering personalized support, treatment coordination, and adherence management for patients with rare and ultra-rare diseases.
Role type
Patient Case Manager
Builds
Patient treatment journey support, injection training coordination, and adherence programs
Domain
Rare Disease / Endocrinology / Oncology
Deliverable
client delivery
Required skills
Patient navigation, disease education, injection training coordination, adherence program management, adverse event reporting, insurance reimbursement knowledge, cross-functional collaboration
Preferred skills
Rare disease experience, managed care reimbursement expertise, buy and bill therapy knowledge, patient advocacy background
Technologies
CRM, PV Event Reporting Tool
Responsibilities
Place welcome calls and introduce patients to support programs, coordinate in-home or virtual injection training, conduct annual benefits investigation communications, execute mentorship programs for new patients, reconnect with patients restarting treatment, report adverse events, manage relationships with external vendors (SP partners, injection trainers)
Seniority
Mid-level, hands-on IC
