Case Manager, Rare Endocrinology & Rare Tumor (RERT) Team (Central Time Zone)
Core
High-touch Patient Services role delivering personalized support, treatment coordination, and adherence management for patients with rare and ultra-rare diseases.
Role type
Patient Case Manager (Rare Disease)
Builds
Patient treatment journeys, therapy adherence, and access to care for rare disease patients
Domain
Biopharmaceuticals / Rare Diseases
Deliverable
client delivery
Required skills
Patient navigation, treatment coordination, disease education, injection training support, adherence program management, adverse event reporting, insurance reimbursement knowledge, cross-functional collaboration, vendor management
Preferred skills
Rare disease experience, managed care reimbursement expertise, buy and bill therapy knowledge, patient advocacy background
Technologies
CRM systems, PV Event Reporting Tool
Responsibilities
Place welcome calls and introduce patients to support programs, share disease and treatment education materials, coordinate in-home or virtual injection training, conduct adherence program touchpoints, reconnect lapsed patients, report adverse events, manage relationships with internal stakeholders and external vendors
Seniority
Mid-level, hands-on IC
