Customer Experience Lead, Egypt
Core
Lead the design, execution, and optimization of seamless customer journeys for healthcare professionals and patients in Egypt, transforming insights into actionable strategies across omnichannel touchpoints.
Role type
Senior Customer Experience Lead (Healthcare/Pharma)
Builds
Personalized engagement plans, omnichannel strategies, and customer experience capabilities for AstraZeneca Egypt.
Domain
Healthcare / Pharmaceutical / Customer Experience
Deliverable
product features
Required skills
Customer experience strategy, omnichannel engagement, customer segmentation, data analytics, CRM systems, project management, stakeholder influence
Preferred skills
People leadership, Veeva CRM expertise, Egypt healthcare ecosystem knowledge, digital transformation leadership
Technologies
CRM systems, customer engagement platforms, analytics tools, digital marketing platforms
Responsibilities
Design and optimize end-to-end customer journeys; drive omnichannel engagement strategies; establish processes to capture and translate customer feedback; lead customer segmentation and targeting; champion digital adoption and innovation; monitor CX KPIs and develop reporting frameworks; build organizational capability in customer-centric ways of working.
Seniority
Senior, hands-on IC with leadership potential
