IT Site Support Technician II
Core
On-site IT support technician diagnosing, troubleshooting, and resolving routine hardware, network, and application issues for end-users.
Role type
Mid-level IT Site Support Technician
Builds
Stable IT operations for corporate offices and conference rooms
Domain
Corporate IT / Hardware & Network Support
Deliverable
Dashboards & analysis (via ITSM tools) | Client delivery (end-user support)
Required skills
PC troubleshooting, network troubleshooting, printer troubleshooting, endpoint software installation, hardware replacement, ITSM documentation, conference room tech support
Preferred skills
Windows 10/11 administration, CompTIA A+, CompTIA Net+, ITILv4 Foundation, Dell Proven Professional
Technologies
Windows 10/11, ITSM tools, remote access desktop programs
Responsibilities
Diagnose and resolve routine IT issues for end-users; Troubleshoot PC, network, printing, and application problems; Deploy and configure PC equipment and endpoint software; Provide smart hands support for server and network issues; Document incidents and resolutions in ITSM system; Escalate critical issues to resolver teams.
Seniority
Mid-level, hands-on IC
