First Notice of Loss Representative
Core
First point of contact for customers to receive incoming calls regarding insurance claims, enter information into the claims system to initiate the handling process, and answer customer questions.
Role type
Claims Customer Service Representative (Initial Loss)
Builds
Insurance claims intake and initial processing
Domain
Insurance (Property & Casualty)
Deliverable
client delivery
Required skills
Bilingual (Spanish and English), telephone etiquette, typing (25 WPM with 95% accuracy), planning and organizational skills
Responsibilities
Receive incoming calls from customers regarding claims, Enter information into the claims system to initiate the claims handling process, Answer customer questions and provide information
Seniority
Entry-level
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