Customer Care Representative I-Bilingual (US)
Core
Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Role type
Entry-level customer care representative (bilingual)
Builds
Customer service interactions and accurate documentation of inquiry outcomes
Domain
Health insurance / Customer support
Deliverable
client delivery
Required skills
Bilingual (Spanish), telephone communication, written correspondence, data entry, database management, multitasking, problem-solving, empathy
Preferred skills
Experience in automated customer service environment
Technologies
PC/image station, computerized tracking systems, digital tools
Responsibilities
Respond to customer questions via telephone and written correspondence; Analyze problems and provide information/solutions; Operate PC/image station to obtain and extract information; Document information and activities in the database; Research and analyze data to address operational challenges; Handle calls, texts, facsimiles, and electronic queues simultaneously
Seniority
Entry-level, non-management