Bilingual Customer Service Representative
On-site · United States
Core
Assist agencies and customers with insurance policy questions, changes, and inquiries while reviewing policy information against underwriting guidelines.
Role type
Bilingual Customer Service Representative
Builds
Customer support experience for insurance policies
Domain
Insurance
Deliverable
client delivery
Required skills
Fluent Spanish and English, telephone demeanor, multitasking, PC typing (3,000 KSH or 25 WPM with <5% error rate), policy review
Preferred skills
Call center experience, insurance-related experience
Responsibilities
Review policy information to determine if risk meets underwriting guidelines, serve as primary contact for insureds/agents/lien holders, provide customer service solutions within company guidelines
Seniority
Entry-level