Bilingual Customer Service Representative, Insurance
Core
First point of contact for new and existing customers to answer insurance questions and deliver a quality customer service experience that builds rapport and encourages renewal/repeat business.
Role type
Bilingual Customer Service Representative (Insurance)
Builds
Customer service interactions and long-term relationships for Specialty Insurance customers (childcare, pest control, janitorial, wholesale, workers' compensation)
Domain
Insurance / Customer Service
Deliverable
client delivery
Required skills
Fluency in English and Spanish, phone communication, multi-tasking, computer skills, attention to detail, reliability
Preferred skills
Prior customer service experience in high-volume phone environments, Property & Casualty Insurance license (220 General Lines Agent License for Florida)
Technologies
Multiple internal systems (2-3 systems)
Responsibilities
Answer insurance-related questions, resolve customer concerns on the first call, escalate appropriately, stay current on procedures and products, meet department standards (schedule adherence, quality assurance, first contact resolution, average talk time, average handle time, average speed of answer, coding accuracy)
Seniority
Entry-level to Mid-level