Agent(e) indemnisation (Bilingue) - Expérience membre
Core
Bilingual claims agent serving as the first point of contact for policyholders to open and follow up on insurance claims, providing a human and professional experience during difficult situations.
Role type
Claims agent (bilingual)
Builds
Insurance claims processing and member support
Domain
Insurance / Claims Management
Deliverable
client delivery
Required skills
Bilingual communication (French/English), customer service, claims processing, Microsoft Office, system proficiency
Preferred skills
Insurance or claims industry experience, knowledge of auto/habitation/business/agricultural insurance
Technologies
Microsoft Office suite, claims management systems
Responsibilities
Open and follow up on insurance claims for auto, habitation, business, and agricultural lines; Receive, analyze, and document claim information; Answer questions from members, suppliers, and partners; Resolve issues at first contact or transfer to appropriate specialists; Perform administrative tasks related to claims processing; Maintain knowledge of procedures and policies; Support new hires and collaborate with teams to improve member experience.
Seniority
Entry to Mid-level (2+ years experience required)