Associate Bilingual Claims Care Center Representative
Core
Manage phone and digital interactions for new and existing insurance claims, assisting with immediate needs and low-complexity claim inventory.
Role type
Associate claims care center representative
Builds
Customer service interactions and claim processing workflows
Domain
Insurance
Required skills
Bilingual communication (English/Spanish), claims processing, coverage interpretation, payment processing, inbound/outbound call handling, digital interaction management, problem solving, time management
Preferred skills
Customer-driven solutions, independent work
Technologies
Claim systems, digital applications
Responsibilities
Review and apply coverage, assign services, interpret estimates and adjuster notes, process payments, handle inbound/outbound calls and digital interactions, complete FNOL, maintain claim inventory, assist adjusting lines with low-complexity inventory
Seniority
Associate, entry-level IC