Customer Service Representative/Call Center
Core
Answering live telephone calls professionally for South Shore Hospital and Answering Service clients, managing internal/external calls, providing way-finding, dispatching messages, and handling emergency notifications and alarm systems.
Role type
Customer Service Representative (Call Center)
Builds
Emergency notifications, patient referrals, program registrations, and crisis communication support for hospital departments and external clients.
Domain
Healthcare / Hospital Operations
Deliverable
client delivery
Required skills
Telephone call management, emergency notification procedures, alarm system monitoring, patient referral matching, way-finding, message dispatching, technical troubleshooting (password resets, PC reboot), disaster recovery operations, HICS process knowledge.
Preferred skills
High school equivalent education, willingness to learn new technology, ability to work night shifts.