IT Field Support Analyst
Core
Provide first-level on-site desktop support, resolve hardware/software issues, and manage moves/adds/changes for end users across a health system.
Role type
IT Field Support Technician
Builds
Maintains desktop environments and infrastructure for healthcare staff
Domain
Healthcare IT
Required skills
Windows 11 support, desktop hardware troubleshooting (Dell, HP, Lenovo), mobile device support (Apple, Android), ticketing system management, CMDB inventory updates, moves/adds/changes execution
Preferred skills
Associate's degree or technical certification in IT, Microsoft certification, 1-3 years of desktop support experience in healthcare
Technologies
Windows 11, Dell, HP, Lenovo, Apple, Android
Responsibilities
Monitor and close field service desktop support tickets, escalate complex issues, maintain CMDB inventory, support moves/adds/changes, order IT equipment and spares, document resolutions in real-time
Seniority
Junior to Mid-level, hands-on IC