IT Field Support Analyst
Core
First-level on-site desktop support technician resolving hardware and software issues for end users across a health system.
Role type
IT Field Support Technician I
Builds
Maintains operational desktop environments and resolves break-fix tickets for clinical and administrative staff.
Domain
Healthcare IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 11 support, desktop hardware troubleshooting (Dell, HP, Lenovo), mobile device support (Apple, Android), ticketing system management, inventory database updates, moves/adds/changes execution
Preferred skills
Associate's degree or technical certification in IT, Microsoft certification, 1-3 years of desktop support experience in healthcare
Technologies
Windows 11, Dell, HP, Lenovo, Apple, Android
Responsibilities
Resolve on-site desktop break-fix issues, manage daily support queue ownership, document work in ticketing system, support moves/adds/changes, maintain CMDB inventory accuracy, escalate complex issues, order IT equipment and spares
Seniority
Junior, hands-on IC
