Support Analyst
Core
Provide Tier 1 service desk support for hardware, applications, operating systems, mobile devices, and peripherals in a hospital setting.
Role type
Tier 1 IT Support Analyst
Builds
IT service delivery for end-user technology
Domain
Healthcare IT / Service Desk
Required skills
Hardware support, TCP/IP, Incident management, Remote troubleshooting, Documentation, Problem analysis, Team collaboration
Preferred skills
Medical terminology, Level 2 service desk experience, Medical EUD support
Technologies
ITIL, MCP, Mobile, Network Security, TCP/IP, Incident Management, REST