Health and Welfare Implementation Manager
Core
Lead a team of implementation consultants and analysts to deliver high-quality benefits program implementations and ongoing production support for clients across the US and Canada.
Role type
Senior Implementation Manager (Health & Welfare/Benefits)
Builds
Client benefits implementation projects and production support services
Domain
Health & Welfare / Insurance / Benefits Administration
Required skills
Benefits administration, Software implementation lifecycle, SQL, Client relationship management, Team leadership, Scope and change control, Technical troubleshooting
Preferred skills
Benefits administration challenges, Basic code troubleshooting, Team coaching
Technologies
SQL
Responsibilities
Lead delivery of client implementations and production support; Manage and develop a team of consultants and analysts; Plan schedules and allocate resources; Build client relationships and define success criteria; Identify and mitigate risks to client satisfaction; Manage scope changes and update technical documentation; Troubleshoot basic processing issues.
Seniority
Senior, hands-on IC with team leadership