Client Services Representative
Core
First point of contact for clients seeking support and assistance for TELUS Health's Employee Assistance Program (EAP) and digital wellbeing solutions.
Role type
Client Services Representative (Contact Centre)
Builds
Service requests for appointments and support for EAP, Triage, Management Consultation, Critical Incident response, and Work Support services.
Domain
Health and well-being / Employee Assistance Programs
Deliverable
client delivery
Required skills
Active listening, written and verbal communication, system management, quality compliance, project support, adaptability
Responsibilities
Handle service requests for appointments, maintain knowledge of full service portfolio, utilize multiple systems to manage interactions, follow QA policies and procedures, complete allocated tasks and projects, champion organizational values in interactions
Seniority
Individual Contributor