Gestionnaire Succès client
Core
Drive client success and engagement for TELUS Health's Employer Solutions, focusing on employee wellness, EAP, and preventive health services.
Role type
Customer Success Manager (B2B)
Builds
Trusted advisor relationships and client success plans for employers using digital well-being platforms
Domain
Health & Wellness / Human Capital Management (HCM)
Deliverable
client delivery
Required skills
Strategic planning, business review facilitation, stakeholder management at C-level, performance metrics monitoring, product roadmap presentation, renewal management
Preferred skills
Employee Assistance Programs (EAP) knowledge, Wellness market familiarity, Human Capital Management (HCM) experience
Technologies
English-only IT tools and software interfaces
Responsibilities
Conduct comprehensive business reviews and create success plans; Drive engagement through communication programs and product roadmap presentations; Facilitate strategy sessions to set targets and monitor performance; Solicit feedback to drive product improvements; Manage renewals and coordinate additional services
Seniority
Mid-level (3-5 years experience)
