Customer Success Executive - Reseller
Core
Serve as the primary relationship lead for large, complex carrier partner relationships, acting as the connective tissue between TELUS Health and partners to drive shared agendas and deepen partnerships.
Role type
Senior Customer Success Executive (Strategic Partner Management)
Builds
Strategic partnerships with carrier partners in the health and benefits distribution channels
Domain
Health technology, Employer Solutions, Insurance/Benefits distribution
Deliverable
client delivery
Required skills
Strategic partner relationship management, end-to-end project coordination, cross-functional influence without authority, executive-level communication, partnership performance analysis, proposal development
Preferred skills
Experience in carrier/insurance/benefits distribution channels, familiarity with EAP/wellness/mental health markets, joint business plan execution, matrixed enterprise organization experience
Technologies
Salesforce, project management platforms, Microsoft Office suite
Responsibilities
Develop deep understanding of partner business models and strategic priorities; proactively identify opportunities to deepen partnerships; coordinate multiple concurrent partner initiatives and manage risks; craft and deliver communications to operational groups and C-suite executives; establish governance practices and reporting cadences; support proposal development and re-tendering processes
Seniority
Senior, hands-on IC with strategic advisory responsibilities