Problem Manager – Platform Azure
Core
Drive root cause analysis, prevent recurring issues, and improve stability for cloud-native investment management services.
Role type
Senior IC problem manager (ITIL/Service Management)
Builds
Cloud infrastructure reliability and operational excellence for investment management clients
Domain
Financial services / Cloud Operations / IT Service Management
Deliverable
dashboards & analysis
Required skills
Problem management (ITIL), Root cause analysis (RCA), Cloud monitoring (Opsgenie, Grafana, Prometheus), Problem tracking systems (Salesforce, Cadalys, ServiceNow, Jira), Automation frameworks, Data analysis (Power BI, Azure Log Analytics)
Preferred skills
Cross-functional collaboration, Facilitation, Prioritization in global environments
Responsibilities
Lead deep-dive investigations into major and recurring issues; Ensure RCAs are completed within SLAs; Identify systemic risks and implement preventive changes; Develop integrations across incident, change, and problem management systems; Partner with SREs to implement automation for known errors; Create RCA documentation and known error databases; Deliver visibility into problem trends via dashboards; Drive post-incident reviews and retrospectives