Technical Support Engineer- USA
Core
First-line technical support for complex cloud-native infrastructure issues, ensuring SLA compliance and driving product improvements.
Role type
Senior IC technical support engineer (Kubernetes/cloud-native)
Builds
Automated cloud resource management platform for DevOps teams
Domain
Cloud infrastructure / Kubernetes / DevOps
Deliverable
client delivery
Required skills
Kubernetes troubleshooting, Helm, cloud networking, incident management, ticketing systems, bug reproduction, documentation
Preferred skills
EKS, GKE, AKS, IAM, SSO integrations
Technologies
kubectl, Helm, Kubernetes, EKS, GKE, AKS, IAM
Responsibilities
Monitor and resolve customer-reported incidents 24/7, troubleshoot Kubernetes issues (ingress, SSO, integrations), manage ticketing system, escalate issues with documentation, reproduce and document bugs for R&D, maintain knowledge base, identify recurring issues for product improvements (via careerplan.io/jobs/99-003-A8-C50-technical-support-engineer-usa-at-scaleops)
Seniority
Mid-level, hands-on IC