Bilingual Customer Success Manager
Core
Managing a portfolio of clients to drive growth, ensure program delivery, and build trusted relationships for an employee wellness platform.
Role type
Bilingual Customer Success Manager (Account Management)
Builds
Employee Assistance Programs (EAP) and digital well-being solutions for employers
Domain
Health & Wellness / Human Resources / B2B SaaS
Deliverable
client delivery
Required skills
Revenue target achievement, contract execution, program governance, CRM management, bilingual communication (English/French), problem-solving, project management
Preferred skills
HR/Wellness/EAP experience, independent book of business management
Technologies
CRM systems
Responsibilities
Achieve revenue and growth targets, respond to client inquiries and service requests, execute client contracts and programs, manage program governance and reporting, conduct client support and annual planning, coordinate manager/employee orientations, act as liaison with internal departments, manage Quality Assurance Reviews, update CRM
Seniority
Mid-level, hands-on IC