Principal Customer Success Manager
Core
Build and maintain strategic partnerships with C-level clients in the Asset Management industry to drive adoption, ensure satisfaction, and maximize value from SimCorp's investment management solutions.
Role type
Principal Customer Success Manager (Strategic Account Management)
Builds
Integrated investment management solutions for complex global financial clients
Domain
FinTech / Asset Management
Required skills
Strategic account management, C-level relationship building, Net Retention Rate (NRR) management, Quarterly Business Review (QBR) facilitation, adoption planning, business case formulation, stakeholder governance
Preferred skills
Investment Management domain knowledge, Buy-side technology expertise, commercial acumen, complex global set-up navigation
Technologies
SimCorp investment management platform
Responsibilities
Co-create and drive execution of success-planning activities to ensure business outcomes; Establish and maintain C-level long-term trusted relationships; Manage stakeholder expectations and contractual terms; Outline measurable KPIs to track progress towards outcome goals; Drive adoption and secure positive net retention rate at renewal; Partner with management to identify strategic business outcomes and transformation initiatives
Seniority
Principal, strategic partnership & mentorship