Customer Service Representative (ES/EN/FR)
Core
End-to-end order management and customer support for Michelin's tire and compound products, ensuring timely deliveries and resolving issues.
Role type
Customer Service Representative (Order Management)
Builds
Order fulfillment and customer experience for Michelin's mobility and industrial products
Domain
Automotive / Industrial Manufacturing
Deliverable
client delivery
Required skills
Order management, order tracking, cross-functional collaboration, issue resolution, root cause analysis, product knowledge, up-selling, cross-selling
Preferred skills
Analytical mindset, proactive attitude, adaptability, multilingual communication
Technologies
Order management systems, CRM tools
Responsibilities
Manage orders from registration to delivery, track shipments and anticipate delays, collaborate with business partners to ensure on-time delivery, communicate proactively with clients regarding order status and incidents, resolve inquiries and complaints, analyze problems to prevent recurrence, propose product alternatives for availability issues, identify upselling and cross-selling opportunities, contribute to continuous process improvement
Seniority
Individual Contributor, 2+ years experience
