Customer Service Representative
Core
Manage customer orders, track execution, and handle inquiries/complaints to ensure service commitments and exceptional client experiences.
Role type
Customer Service Representative (Order Management)
Builds
Order fulfillment and client support for Michelin's industrial and consumer products
Domain
Automotive & Industrial Manufacturing
Deliverable
client delivery
Required skills
order management, multi-tasking, prioritization, problem-solving, root cause analysis, proactive communication, process adherence
Preferred skills
cross-functional coordination, continuous improvement mindset, upselling opportunities
Technologies
internal order management systems, CRM tools
Responsibilities
manage and register customer orders per commercial agreements, track order portfolios for timely delivery, coordinate with internal areas and strategic partners, proactively inform clients of incidents/delays, handle inquiries and complaints with effective follow-up, analyze incidents to implement corrective actions, identify opportunities for complementary products
Seniority
Mid-level, hands-on IC
