Senior IT Support Engineer - E2E Support – Logistics
Core
Senior IT Support Engineer ensuring stability, availability, and performance of critical logistics applications and services for Michelin's global operations.
Role type
Senior IT Support Engineer (E2E Support)
Builds
Critical logistics applications and services supporting global business operations
Domain
Logistics / Transportation / IT Operations (via careerplan.io/jobs/R-2026028862-1-senior-it-support-engineer-e2e-support-logistics-at-michelinhr)
Required skills
Incident management, Problem management, Change management, Request management, Site Reliability Engineering (SRE) practices, ITIL framework, Lean, Agile, Monitoring tools, Automation, Data-driven operations, Root cause analysis, Complex problem solving, Multicultural collaboration
Preferred skills
Logistics/Transportation/Warehouse domain knowledge, Modernization initiatives, Continuous improvement practices
Technologies
Monitoring tools, Automation tools, Data analytics platforms, AI/Chatbots
Responsibilities
Lead and coordinate management of critical incidents impacting business operations, Monitor health and performance of applications, Manage Incident, Problem, Change, and Request Management activities, Identify root causes and promote sustainable solutions, Drive automation initiatives to optimize support processes, Collaborate with international teams across US, Europe, India, and Brazil
Seniority
Senior, hands-on IC